Field service management system ServAir

ServAir

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Transformation and Success in
“Field Service Management”

ServAir is a core business system specialized in field service management.

Implementation results 20,000 users 100companies 1,000sites


What is ServAir?

ServAir is a core business system that supports field service management.

ServAir offers highly convenient functions in line with actual usage scenes based on the YOKOGAWA Group’s know-how of maintenance service operations cultivated over many years of experience and our track record of supporting field service management for customers in various industries.

ServAir covers all “field service management”

ServAir has ERP functions necessary for field service management

ServAir supports various field service industries

ServAir can be used in all types of field service industries

ServAir can be widely used by companies that mainly handle the following field service management, as well as customers in any industry that require field service management such as inspection, maintenance, and preservation of delivery products and industrial equipment.

Best practice in field service management
Best practice in field service management

Best practice in
field service management

ServAir is a best practice field service management system created by integrating know-how from various customers and know-how used in-house.

We are pleased to announce the launch of ServAir Cloud, available as a cloud service. You can start using it immediately as there is no need to prepare servers or install software.

Why not take advantage of this best practice in field service management system and rebuild your business?

Japan Quality Field Service Management System
Japan Quality Field Service Management System

Japan Quality
Field Service Management System

ServAir is field service management system that provides integrated support for everything from after-sales service operations such as field service, periodic inspections and off-site repairs, including call center operations, to ERP enterprise business operations such as sales, purchasing and inventory management.

ServAir can be widely used by companies that handle field service, as well as customers who require field service such as inspection and maintenance of sold devices and equipment.

ServAir was born as an IT platform to support Yokogawa Electric’s core maintenance operations.

It is used in global bases, including Japan.

Engineers with field service know-how are in charge
Engineers with field service know-how are in charge

Engineers with field service know-how
are in charge

Service industry systems are characterized by the fact that they involve more people than other systems.

ServAir is a field service management system, but it can be customized to suit your business operations. It is implemented as a field service management system in our business as well, so you can use it without any worries.

Engineers who are experts in field service operations will be in charge to facilitate smooth system implementation.

Freedom from vendor lock-in
Freedom from vendor lock-in

Freedom from
vendor lock-in

As the use of SaaS / PaaS progresses, dependency on cloud-specific functions also increases, which results in vendor lock-in to be of concern, making it more difficult to switch to other services.

Due to increased dependence on specific vendors, there is a risk that system evolution will be entrusted to the vendors and the total IT cost will be high in the long run.

ServAir avoid this vendor lock-in under an open policy.

Benefits of field service management system “ServAir”

Here are the
"Benefits" gained from the experience of field service management system introduction


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