Field service management system ServAir

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List of Functions

Field service management system ServAir
List of Functions

We offer a wide range of after-sales service functions,
such as field service and maintenance contract management.

List of Functions

: Customer Service

In order to strengthen customer service and customer support, a repair reception screen for contact centers is provided as a standard feature, streamlining customer reception operations.

: Field Service

ServAir’s field service module allows you to optimize repair maintenance and construction/installation service operations in after-sales service.

: Parts Procurement/
Equipment Reservation

ServAir allows you to optimize the management of parts procurement and equipment reservations, which are essential for after-sales service.
You can check parts inventory and equipment reservation status in real-time.

: Asset Management

Products delivered to customers can be managed as assets in a hierarchical structure. The repair history, parts replacement history, and maintenance plans are linked to support the realization of prompt and optimal customer service.

: Maintenance Contract Management

Maintenance contract management not only retains the content of the contract period and products covered, but also manages inspection work and after-sales service results based on the contract content and can even support proposals for the next year’s contract.

: Periodic Inspection

ServAir allows you to manage inspection plans and work results together. It supports the coordination of inspection dates and times with customers and the reliable provision of services according to scheduled dates.

: Off-Site Repair Management

It manages a series of send-back service processes for repair items collected on-site or brought directly, including receiving, conducting repairs at the factory, creating reports, and shipping.

: ERP Functions

ServAir has ERP functions such as sales, purchasing, and inventory.
Learn about the ERP functions of ServAir that support operations specific to after-sales service.

: Service Business Data Analysis

The actual data accumulated in ServAir, including inquiries received and work reports, is normalized and stored, allowing for analysis from various angles.

: Common Functions

ServAir provides a number of common functions that are useful in after-sales service operations, including field service, maintenance, and inspection work.

: Data Integration Solution

For various I/F integrations and data migrations with ServAir, we recommend using ASTERIA WARP, which enables non-programming integration development.

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