Field service management system ServAir
Field service management system ServAir
ServAir offers highly convenient functions in line with actual usage scenes based on the YOKOGAWA Group’s know-how of maintenance service operations cultivated over many years of experience and our track record of supporting field service management for customers in various industries.
Field service, as typified by on-site repairs, is a function to efficiently manage the work process of the entire field service, including receiving calls from customers, devising work plans, optimally assigning departments and personnel, and preparing various reports.
Off-site repair service is a function to handle operations related to off-site repair. It manages a series of processes for repair goods collected at field service or brought directly into, including receiving, conducting repairs at the factory, preparing reports, and shipping.
Maintenance service is a function to manage the work related to maintenance contract management and periodic inspections. It establishes an efficient cycle for the entire business, including smooth coordination between sales representative, who is in charge of maintenance contracts and inspection proposals, and service manager, who is in charge of inspection plans.
Provides sales management functions such as quoting, ordering, shipping, sales, and billing for service orders and maintenance contracts. It also handles service-specific tasks such as pre-and post-sales quotes and automatic sales after repair completion, which are optimal for field service operations.
Provides purchase management functions such as purchasing repair parts and resale goods, and ordering services from companies that undertake repair work. It also comply with the Subcontract Act, allowing for proper ordering operations.
Provides inventory management functions such as a stock inquiry for service parts, movement between warehouses, and stocktaking. It also performs inventory allocation/in-out processes linked to field service operations and return processing of unused parts.
ServAir can be widely used by companies that mainly handle the following field service management, as well as customers in any industry that require field service management such as inspection, maintenance, and preservation of delivery products and industrial equipment.
Breakaway from paper management and realize operational efficiency in field services of semiconductors, electrical appliances/electronics, and various manufacturing industries.
＜Examples of target industries＞
Semiconductor manufacturing equipment/precision equipment/machine tool/industrial equipment/control unit/portable detectors/commercial appliances/household appliances/measuring equipment/industrial robots
Manage field service data for customers in the energy industries centrally and utilize knowledge to eliminate labor shortages and individualized work.
＜Examples of target industries＞
Wind power generation / solar panels / hydroelectric power generation / power conditioners / gas appliances / electric water heaters / storage batteries / EV charging infrastructure / emergency generators / boiler equipment
Manage maintenance services in lifelines, including the medical, pharmaceutical, and food sectors, and establish a preventive maintenance system.
＜Examples of target industries＞
Medical testing equipment/analysis equipment/food environment testing equipment/electronic microscopes/clinical testing equipment/residential equipment/welfare equipment/railway vehicle equipment/aviation equipment/freeze dryers/furnaces
Support field service management in various industries, leading to improve operational efficiency.
＜Examples of target industries＞
Factory equipment/store equipment/kitchen equipment/concert halls/musical instruments/coffee machines/OA equipment/construction machinery/vessel equipment/large-scale washing machines/automatic doors/water supply and drainage equipment
ServAir is a best practice field service management system created by integrating know-how from various customers and know-how used in-house.
We are pleased to announce the launch of ServAir Cloud, available as a cloud service. You can start using it immediately as there is no need to prepare servers or install software.
Why not take advantage of this best practice in field service management system and rebuild your business?
ServAir is field service management system that provides integrated support for everything from after-sales service operations such as field service, periodic inspections and off-site repairs, including call center operations, to ERP enterprise business operations such as sales, purchasing and inventory management.
ServAir can be widely used by companies that handle field service, as well as customers who require field service such as inspection and maintenance of sold devices and equipment.
ServAir was born as an IT platform to support Yokogawa Electric’s core maintenance operations.
It is used in global bases, including Japan.
Service industry systems are characterized by the fact that they involve more people than other systems.
ServAir is a field service management system, but it can be customized to suit your business operations. It is implemented as a field service management system in our business as well, so you can use it without any worries.
Engineers who are experts in field service operations will be in charge to facilitate smooth system implementation.
As the use of SaaS / PaaS progresses, dependency on cloud-specific functions also increases, which results in vendor lock-in to be of concern, making it more difficult to switch to other services.
Due to increased dependence on specific vendors, there is a risk that system evolution will be entrusted to the vendors and the total IT cost will be high in the long run.
ServAir avoid this vendor lock-in under an open policy.
Here are the
"Benefits" gained from the experience of field service management system introduction
