Field service management system ServAir



Common Functions

We provide many basic functions
that are useful in the after-sales service business.

High usability

Ease of use for the call receptionist and service personnel such as keyword search and excel download of search results are taken into account.


Changing screen item labels, search conditions, etc. which are necessary at the time of installation can be easily done through various settings. Since there is no need to change the program, the installation cost is significantly reduced.


For service management, important indicators are displayed in real-time making it possible to visualize service sites, so they can focus on improvement activities that can be carried out through the PDCA cycle.

Product Structure Info

Manage your S-BOM (Service Bill of Materials) in a tree structure. Since you can manage the latest information on delivered products, you can move it away from papers and files, thus, promoting green initiatives by going paperless.


The same structure as own system can be deployed to service agents. All service results can be accumulated, improving operational quality and reducing costs.

Internal control

A workflow engine is standard on the system. Standard templates can be optimized for each customer, and multi-stage, conditional branching according to the amount of money can be handled.


Communication tools are provided as standard that allows you to attach site photos and materials. You can perform information sharing on a case-by-case basis, transcending the barriers of “organization/department” and “head office/service agent”.


Access control can be performed according to authority. In addition, vulnerability inspection is also carried out according to IPA recommendation (OWASP ZAP).

Global foundation

Provides a multilingual and multi-currency platform, making it possible to expand the domestic introduction system to overseas bases.


Work efficiency and completion rate are improved because various information can be accessed from service sites through mobile devices which also supports electronic signature.


Input and output processing to the ServAir database can be performed. I/F development with the external system is possible by using API.


A function that supports CBM (Condition Based Maintenance) is implemented. Since it is possible to expand the device alert information to work plans, reliable preventive maintenance support can be provided.

Operating environment

ServAir can be deployed in the cloud or even on-premises depending on the customer requirements. It can be used in a hybrid cloud, such as an intranet in the head office and internet for service personnel.

System infrastructure

JavaEE is used to ensure the stability of the core system. The system infrastructure actively uses open source software (OSS) to avoid vendor lock-in. We can smoothly integrate with other vendors’ products and provide solutions that leverage our strengths.

Other Functions


  • JEOL Ltd.

    Introduced ServAir as a field service platform that can flexibly respond to company policies and aims to leverage it along with IoT to link to preventive maintenance.

  • SCREEN SPE Service Co., Ltd.

    Introduced ServAir, an all-in-one package that includes core business operations, and achieved a 60% reduction in overtime despite a 20% increase in sales processing.

  • NKS Corporation

    Realize DX of calibration work process by centralized management of work managed by multiple systems centered on ServAir.

  • YOKOGAWA Group

    Realized ‘Global One Service Management Platform’ used by 6,000 service engineers from 80 countries at 230 service bases around the world.

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