We offer three ERP functions to support
after-sales service in the background
Provides sales management functions such as quoting, ordering, shipping, sales, and billing for service orders and maintenance contracts.
It also handles service-specific tasks such as pre-and post-sales quotes that are optimal for service operations and automatic sales after repair.
- Quoting / Ordering / Inventory Allocation
- Shipment / Sales / Invoicing
Provides purchase management functions such as purchasing repair parts and resale goods, and ordering services from companies that undertake repair work.
It also supports the Subcontract Act and can perform proper ordering work.
- Parts/Services Arrangement
- Ordering / Purchasing
Provides inventory management functions such as a stock inquiry for service parts, movement between warehouses, and stocktaking. It also performs inventory allocation/in-out processes linked to service operations and return processing of unused parts.
- Warehousing & Shipping / Inventory Control
- Stocktaking / Inventory Revaluation
Introduced ServAir as a field service platform that can flexibly respond to company policies and aims to leverage it along with IoT to link to preventive maintenance.
Introduced ServAir, an all-in-one package that includes core business operations, and achieved a 60% reduction in overtime despite a 20% increase in sales processing.
Realize DX of calibration work process by centralized management of work managed by multiple systems centered on ServAir.
Realized ‘Global One Service Management Platform’ used by 6,000 service engineers from 80 countries at 230 service bases around the world.