Field service management system ServAir

Management functions that streamline
field service operations

• Schedule Management

  You can check the work schedule of each field service engineer in an easy-to-understand Gantt chart format, accessible not only from within the office but also online from the field service site. By setting permissions for external contractors, you can grant them ServAir access so they can check the schedules of each field service engineer.

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• Escalation

  When an inquiry or a case requires escalation to another department or a specific subcontractor, you can escalate it using task workflow in ServAir. The recipient will be notified via task list in ServAir or by email, leading to visualization of after-sales service operations, including field service.

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• Personnel Assignment/Automatic Dispatch

  ServAir can recommend the most suitable field service engineer from the system. It automatically calculates a match score based on multiple criteria such as work schedule, repair history, and skills, then recommends the most suitable field service engineer. Additionally, the system can automatically assign candidates based on the top results, which can significantly improve the efficiency of after-sales service operations, including field service. The scoring rule criteria and priority setting can be adjusted by each company to suit their business rules and operations.

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• Work Report/Electronic Signature

  After field service work, field service engineers can receive an electronic signature from the customer on their work report. Once received, field service engineers can download the work report on the spot and send it via email, enabling paperless operation.
  ServAir facilitates the digitization of field service-related forms and online use of the system. As a result, there is no longer a need to return to the office and double-entry it into the system, which was required for handwritten work reports such as photocopy slips, making it very effective in reducing man-hours for field service engineers.

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