Field service management system ServAir



Parts Procurement/Equipment Reservation

Streamlining parts procurement and equipment reservation operations
in after-sales service operations

Parts Procurement/Equipment Reservation

ServAir can also optimize parts procurement and equipment reservation operations. The procurement of essential equipment for field service, such as service parts and jigs, can also be done in real-time.
By combining with the inventory module, the inventory status of service parts can be checked in real-time at each location, streamlining the process of arranging parts that require separate procurement.
In addition, the current reservation status of necessary equipment can be monitored from any location, allowing for reliable equipment reservation.

Preventing parts procurement omissions/
streamlining parts procurement operations

When repairing a product, the system automatically searches for frequently used service parts and recommends parts that require procurement.
Engineers do not need to search and refer to manuals and past data by themselves, thus significantly reducing necessary man-hours for parts procurement. It also prevents omissions in parts procurement, which leads to “re-servicing” that causes significant loss in after-sales service.
In addition, as a service-specific operation, it also supports “inventory returns” in which unused parts among the service parts brought out are returned to base inventory so that valuable parts with limited quantities do not remain in the service engineer’s hands.

Sharing of equipment reservation status
with related parties

The system automatically searches for past work records that match the customer and asset and suggests the necessary equipment.
Engineers can complete the equipment reservation in batches by copying data from the suggested equipment information, greatly reducing the time and effort required for work planning.
Additionally, if you wish to coordinate with the person who made the equipment reservation regarding the reserved equipment, you can communicate using the timeline. You can also check the equipment reservation status in a list, significantly streamlining the sharing of equipment reservation information among related parties and the preparation of after-sales service work.

Other Functions


  • JEOL Ltd.

    Introduced ServAir as a field service platform that can flexibly respond to company policies and aims to leverage it along with IoT to link to preventive maintenance.

  • SCREEN SPE Service Co., Ltd.

    Introduced ServAir, an all-in-one package that includes core business operations, and achieved a 60% reduction in overtime despite a 20% increase in sales processing.

  • NKS Corporation

    Realize DX of calibration work process by centralized management of work managed by multiple systems centered on ServAir.

  • YOKOGAWA Group

    Realized ‘Global One Service Management Platform’ used by 6,000 service engineers from 80 countries at 230 service bases around the world.

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