Field service management system ServAir



Maintenance Contract Management

Streamlining entire after-sales service operation,
including maintenance contract management

Maintenance Contract Management

ServAir’s maintenance contract management helps strengthen customer relationships and increase customer satisfaction after providing products and services. A maintenance contract management that not only maintains the contract period and target products but also covers the management of the entire customer lifecycle, including management of inspection work and after-sales service performance based on maintenance contract details, as well as management of proposal support for the next fiscal year’s maintenance contract.

Allows management of after-sales service
according to maintenance cycles

  • Maintenance contract management

    The maintenance contract is intended for preventive maintenance and requires the execution of service and work plans without omissions.
    ServAir allows the creation of periodic inspection work plans based on the service content of the registered maintenance contract and the management of inspection results by linking them to maintenance contract information. In addition, when a customer makes an inquiry, you can quickly confirm the status of the maintenance contract and know what service menu is provided for which product, greatly streamlining after-sales service operations.

  • Optimal contract proposal

    Based on the product asset information, maintenance contract proposals can be made based on various information, such as currently concluded information, operation results, inspection and repair results. For customers who continuously renew their maintenance contract, you can extract their data based on the expiration date of the contract period and create a new maintenance contract by copying the previous year’s content, making it possible to complete the process without any omissions or hassle.
    In addition, the system can also propose new service menu additions based on detailed responses to customers’ product usage and actual results, which can be used to increase overall after-sales service revenues.

Allows management of quotations,
sales orders, and sales

ServAir allows the management of quotations, sales orders, and sales for maintenance information.
ServAir enables flexible management of quotations, sales orders, and sales by registering master settings and contract conclusion information according to the customer’s needs, such as quarterly or annual contract conclusion. For example, it is easy to automatically record monthly sales for maintenance contracts ordered annually.

Other Functions


  • JEOL Ltd.

    Introduced ServAir as a field service platform that can flexibly respond to company policies and aims to leverage it along with IoT to link to preventive maintenance.

  • SCREEN SPE Service Co., Ltd.

    Introduced ServAir, an all-in-one package that includes core business operations, and achieved a 60% reduction in overtime despite a 20% increase in sales processing.

  • NKS Corporation

    Realize DX of calibration work process by centralized management of work managed by multiple systems centered on ServAir.

  • YOKOGAWA Group

    Realized ‘Global One Service Management Platform’ used by 6,000 service engineers from 80 countries at 230 service bases around the world.

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