Field service management system ServAir

Service Business Data Analysis

The actual data accumulated in ServAir, including inquiries received and work reports, is normalized and stored, so it becomes a data structure that allows for data analysis from various angles. This allows us to not only manage after-sales service processes, but also perform data analysis based on accumulated data, contributing to creating further customer value for our customers.

Service business data analysis function ideal
for after-sales service operations

• Dashboard

  A personalized screen can be displayed as a dashboard for each user using pre-built components. A list of information that each user should pay close attention to in carrying out their work and a list of workflow tasks can be displayed on the dashboard screen at all times. This allows easy access to necessary information without missing anything and helps improve the efficiency of business operations.

• 

• KPI Cards

  KPI cards are one of the components that can be placed on the dashboard.
  You can display frequently used KPIs in after-sales service, such as the number of inquiries received and the number of cases completed in a graph format. The display target period and extraction conditions can be changed for each user, and you can monitor data changes and trends. You can also recognize signs of concern from the KPI card and transition to the after-sales service data analysis function.

• 

• After-sales service data analysis

  The service business data analysis function allows drill-down analysis of KPI contents used in service operations. For example, you can change the KPI card’s aggregation axis and switch the display to different perspectives, such as by organization or product category. In addition, all data sources that make up the KPI are displayed in a list, making it useful for root cause analysis of the KPI you are interested in.

•